Privacy Policy
MMNine Lab respects your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make an enquiry, purchase a digital product, book a service, or communicate with us.
By using our website or services, you agree to this Privacy Policy.
Who we are
MMNine Lab is a style and image consultancy offering personal styling, personal branding, makeup services, workshops, editorial and commercial styling, and digital style guides.
Website: www.mmnine-lab.com
Information we collect
We may collect personal information you provide to us, including:
name, email address and phone number
billing, order and booking details
enquiry form details
questionnaire responses
photos, screenshots or references you choose to submit for styling, beauty, grooming, colour analysis or personal branding services
style, beauty, skin, hair, wardrobe, lifestyle or image-related preferences you choose to share
We may also collect basic website information such as device details, browser type, pages visited, referral source, cookies and analytics data.
How we use your information
We use your information to:
respond to enquiries
process purchases and bookings
deliver digital products
provide personalised styling, beauty, grooming, makeup, workshop or branding services
prepare reports, guides and recommendations
communicate with you about your order, booking or service
send marketing updates, if you have subscribed or opted in
improve our website, services and customer experience
meet legal, administrative and business requirements
We do not sell your personal information.
Digital products and payments
When you purchase a digital product, we collect the information needed to process your order and deliver your file.
Payments are handled through third-party payment providers. MMNine Lab does not directly store your full credit card details.
Photos and client materials
Some services may require you to submit photos, questionnaires, style references or other personal materials.
These materials are used only to provide the service you requested. We will not publish, share or use your personal photos for marketing, portfolio, social media, case studies or promotional purposes without your permission.
Our website may use cookies and similar technologies to support website functionality, understand visitor behaviour, analyse traffic and improve our content or marketing.
You can adjust your browser settings to refuse cookies, but some website features may not work properly.
Cookies and analytics
Third-party services
We may use third-party platforms to operate our website and provide our services, including website hosting, ecommerce, payment processing, booking tools, email marketing, analytics, cloud storage and file delivery.
These providers may process personal information only as needed to provide their services. They may also have their own privacy policies.
Some providers may store or process information in countries outside your country of residence.
Marketing emails
If you subscribe to our emails, we may send you style tips, service updates, product updates or promotions.
You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.
How we protect your information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
However, no method of electronic storage or transmission is completely secure, so we cannot guarantee absolute security.
How long we keep your information
We keep personal information only for as long as reasonably needed to provide our services, maintain business records, meet legal or administrative requirements, resolve disputes, and improve our services.
You may contact us to request deletion of your personal information where legally and practically possible.
Accessing or correcting your information
You may contact us to request access to the personal information we hold about you, or to ask us to correct inaccurate or outdated information.
We may need to verify your identity before responding.
Links to other websites
Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those websites.
Your Consent
By using our site, you consent to our online privacy policy. Our website may contain links to third-party websites or social media platforms.
Contact us
For questions about this Privacy Policy or how we handle your personal information, contact us.